Elastix IVR Setup

 We will setup a IVR system in Elastix.

1) Prepare Elastix server with proper networking

2) Add some extension

PBX > PBX Configuration > Extensions > Add an Extension

Generic SIP Device > Submit 

Enter extension number in the several fields

Enter a secret/password

Disallow: all

Allow: ulaw&gsm&alaw&speex&opus&h263&h264&vp8

3) Create some department/category-wise Ring Group

PBX > PBX Configuration > Ring Groups > Add Ring Group

4) Add a real SIP Trunk to get a IP-Phone Number

PBX > PBX Configuration > Trunks > Add SIP Trunk

5) Configure Inbound

PBX > PBX Configuration > Inbound Routes > Add Incoming Route

6) Configure Outbound

PBX > PBX Configuration > Outbound Routes > Add Route

7) Prepare nodes and arrange your IVR voice file

 

8) Create an IVR

PBX > PBX Configuration > IVR > Add IVR

You can also configure Time Conditions for IVR staff maintain

PBX > PBX Configuration > Time Conditions

Enjoy the Digital Receptionist !